Need help with AvoKai? Email us and we'll get back to you, usually within 2 business days.

Contact

[email protected]

To help us resolve things faster, please include:

• Your device model and iOS version
• The App version (Settings → bottom of the screen)
• What you were doing when the problem happened, and a screenshot if you have one

Common questions

The nutrition estimate looks wrong

AI estimates are approximations. Open the log entry and tap the edit controls to correct the portion, servings or macros — corrected values are what count toward your daily totals. Clear, well-lit photos taken from directly above, with the whole plate in frame, give much better results. For packaged food, scanning the barcode or the nutrition label is more accurate than a photo of the food.

A scan is stuck on "analyzing"

Check your internet connection and reopen the App — stalled analyses are recovered automatically on launch. If it still fails, delete the entry and retry.

How do I cancel my subscription?

Subscriptions are billed by Apple. Open iOS Settings → your name → Subscriptions → AvoKai → Cancel Subscription. Cancelling stops the next renewal; you keep access until the end of the paid period. Deleting the App does not cancel the subscription.

I paid but don't have access / I reinstalled the App

Open the paywall and tap Restore Purchases, making sure you're signed in to the same Apple ID used for the original purchase.

Can I get a refund?

Refunds for App Store purchases are handled by Apple, not by us. Request one at reportaproblem.apple.com.

How do I move my data to a new phone?

Sign in with the same account on both devices — your data syncs through your account automatically. Without an account, data stays only on the device where it was created.